Customer relations and customer service staff with front line customer service responsibilities
Enhance the quality of Customer Service
Course Reference Customer Service and Customer Relationship Management Skills Content Face-to-Face, Email and Telephone Customer Service Communications Duration Approx. 3 months Format & Schedule Extensive Format - weekly workshops with homework, tele-coaching & email support Number of Participants Maximum 12 learners per group Comments Highly customized content - practical exercises focused on developing empathy, active listening, dealing with difficult people, assertiveness, offering solutions, instilling customer confidence. Includes "secret shopper" evaluations and participant assessments.